Success With Clients! Part two – lessons from the pandemic

Original Air Date: 10th June 2021

Presenter Bio:

Sara is a registered veterinary surgeon who spent nine years in small animal practice before switching to pet behaviour and training where she has worked for the last 18 years. In addition to her degree in Veterinary Medicine and Surgery, she is an honour graduate of Jean Donaldson’s Academy for Dog Trainers, and has a City & Guilds qualification in teaching adult learners. She is a full member of the APBC, and an ABTC registered veterinary behaviourist and clinical animal behaviourist. She is a committed reward-based trainer with a keen interest in both the welfare of the pet and the comfort of the client. 

Presentation Detail:

In part one, Sara covered the age-old problem of writing reports and handouts for clients and achieving a successful outcome with proficient follow-up. But now, in this new pandemic-afflicted world, some have discovered that technologies hitherto scorned or only paid lip-service are not just a temporary solution. Between video conferencing, smartphones, numerous apps, google sheets, and online storage, do we need to write a report or handout ever again? Even people like Sara – technologically ambivalent – have found this new world to be full of unexpected gems and set to be a permanent feature of her work from now on. Once again, it’s all about good communication but through different and more effective media. If you are yet to be enthused by the possibilities of working online, then join Sara and see that this online world could be your oyster and that of your client. Sara will mostly be talking about dogs, but the information will be equally relevant to other species and those running classes. You don’t need to have attended the first webinar to enjoy this one, as each is self-contained.

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