Success with Clients! Part 2 (of 2)

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  • user warning: Table './apbc_org_uk_@002d_member/cache_filter' is marked as crashed and last (automatic?) repair failed query: UPDATE cache_filter SET data = '<p>Presented by Sara Davies<br />\nSuccess with Clients! Part one - from initial contact up to an including the first consultation<br />\nIn this first of two practical and pragmatic webinars Sara is going to take us through the key things she has learnt from Jean Donaldson and The Academy for Dog Trainers on being &lsquo;successful with clients&rsquo;, which means getting good outcomes AND feeling job satisfaction. Feeling burned out? Wondering why you bother? You need a re-boot; these are the two webinars for you! &nbsp;In chronological order, Sara will take you from the point of initial contact up to and including the nitty gritty of the first consultation - from phone calls and e mails to questionnaires and history taking, and from selecting the right behaviour modification techniques to communicating those to the client and coaching their physical skills. She will mostly be talking about dogs but the information will be equally relevant to other species and to those running classes. The two webinars will work very well together but can also function separately as they are self-contained.<br />\n&nbsp;</p>\n<p>Success with Clients! Part two - from report writing to the &lsquo;it&rsquo;s not working&rsquo; phone call!</p>\n<p>In this second of two practical and pragmatic webinars Sara is going to take us through the key things she has learnt from Jean Donaldson and The Academy for Dog Trainers on being &lsquo;successful with clients&rsquo;, which means getting good outcomes AND feeling job satisfaction. Feeling burned out? Wondering why you bother? You need a re-boot; these are the two webinars for you!&nbsp; Having done the consultation it&rsquo;s now time for the dreaded report - Sara no longer dreads hers - find out why! During the follow up period when they get the &lsquo;it&rsquo;s not working&rsquo; phone call many practitioners seem to fall apart and go looking for obscure methods of treatment and training when in fact the answer lies in poor client compliance. Sara will cover how to identify and deal with this and keep the client on side until resolution of the case. She will mostly be talking about dogs but the information will be equally relevant to other species and to those running classes. You don&rsquo;t need to have attended the first webinar to enjoy this one as each is self-contained.<br />\n&nbsp;</p>\n<p>Sara is a registered veterinary surgeon who spent nine years in full time small animal practice before switching to pet behaviour and training where she has worked for the last 15 years. In addition to her degree in Veterinary Medicine and Surgery, she is an honours graduate of Jean Donaldson&rsquo;s Academy for Dog Trainers, and has a City &amp; Guilds qualification in teaching adult learners. She is a full member of the APBC, and an ABTC registered veterinary behaviourist and clinical animal behaviourist. She is a committed reward based trainer with a keen interest in both the welfare of the pet and the comfort of the client.&nbsp;<br />\n&nbsp;<br />\nPrice: APBC members &pound;10 Non-members &pound;30<br />\nPLEASE NOTE YOUR AUTOMATED BOOKING CONFIRMATION WILL INCLUDE THE LOG IN YOU NEED TO VIEW THE WEBINAR. THIS WEBINAR WILL BE RECORDED AND SENT TO ALL REGISTRANTS TO VIEW FOR SEVEN DAYS AFTER THE LIVE BROADCAST. IT WILL ALSO BE AVAILABLE FOR APBC MEMBERS TO PURCHASE ON THE MEMBERS WEBSITE FOR VIEWING SEVEN DAYS AFTER THE BROADCAST. Please note: APBC and SPEAKERS CANNOT BE HELD RESPONSIBLE FOR ANY TECHNICAL FAILING IN THE RESULTING RECORDING. Purchases of live broadcast or recording are not refundable.</p>\n', created = 1500943185, expire = 1501029585, headers = '', serialized = 0 WHERE cid = '1:48481d0d2ecbb864fd67e759043be95c' in /home/jbellapbc/public_html/includes/cache.inc on line 108.
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  • user warning: Table './apbc_org_uk_@002d_member/cache_filter' is marked as crashed and last (automatic?) repair failed query: UPDATE cache_filter SET data = '<p>A comprehensive book covering important aspects to consider when running or starting to run any kind of puppy education classes. Puppy parties held at veterinary surgeries are also covered in this booklet.<br />\nPrice includes UK postage</p>\n', created = 1500943186, expire = 1501029586, headers = '', serialized = 0 WHERE cid = '1:fe0fcf7eac2f511b871ea8d83111ac6e' in /home/jbellapbc/public_html/includes/cache.inc on line 108.
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Event Date: 
10/11/2017
Location: 
On your computer, anywhere. 8pm to 9.30pm.
Event Type: 
Open to Everyone

Presented by Sara Davies
Success with Clients! Part one - from initial contact up to an including the first consultation
In this first of two practical and pragmatic webinars Sara is going to take us through the key things she has learnt from Jean Donaldson and The Academy for Dog Trainers on being ‘successful with clients’, which means getting good outcomes AND feeling job satisfaction. Feeling burned out? Wondering why you bother? You need a re-boot; these are the two webinars for you!  In chronological order, Sara will take you from the point of initial contact up to and including the nitty gritty of the first consultation - from phone calls and e mails to questionnaires and history taking, and from selecting the right behaviour modification techniques to communicating those to the client and coaching their physical skills. She will mostly be talking about dogs but the information will be equally relevant to other species and to those running classes. The two webinars will work very well together but can also function separately as they are self-contained.
 

Success with Clients! Part two - from report writing to the ‘it’s not working’ phone call!

In this second of two practical and pragmatic webinars Sara is going to take us through the key things she has learnt from Jean Donaldson and The Academy for Dog Trainers on being ‘successful with clients’, which means getting good outcomes AND feeling job satisfaction. Feeling burned out? Wondering why you bother? You need a re-boot; these are the two webinars for you!  Having done the consultation it’s now time for the dreaded report - Sara no longer dreads hers - find out why! During the follow up period when they get the ‘it’s not working’ phone call many practitioners seem to fall apart and go looking for obscure methods of treatment and training when in fact the answer lies in poor client compliance. Sara will cover how to identify and deal with this and keep the client on side until resolution of the case. She will mostly be talking about dogs but the information will be equally relevant to other species and to those running classes. You don’t need to have attended the first webinar to enjoy this one as each is self-contained.
 

Sara is a registered veterinary surgeon who spent nine years in full time small animal practice before switching to pet behaviour and training where she has worked for the last 15 years. In addition to her degree in Veterinary Medicine and Surgery, she is an honours graduate of Jean Donaldson’s Academy for Dog Trainers, and has a City & Guilds qualification in teaching adult learners. She is a full member of the APBC, and an ABTC registered veterinary behaviourist and clinical animal behaviourist. She is a committed reward based trainer with a keen interest in both the welfare of the pet and the comfort of the client. 
 
Price: APBC members £10 Non-members £30
PLEASE NOTE YOUR AUTOMATED BOOKING CONFIRMATION WILL INCLUDE THE LOG IN YOU NEED TO VIEW THE WEBINAR. THIS WEBINAR WILL BE RECORDED AND SENT TO ALL REGISTRANTS TO VIEW FOR SEVEN DAYS AFTER THE LIVE BROADCAST. IT WILL ALSO BE AVAILABLE FOR APBC MEMBERS TO PURCHASE ON THE MEMBERS WEBSITE FOR VIEWING SEVEN DAYS AFTER THE BROADCAST. Please note: APBC and SPEAKERS CANNOT BE HELD RESPONSIBLE FOR ANY TECHNICAL FAILING IN THE RESULTING RECORDING. Purchases of live broadcast or recording are not refundable.