Success with Clients! Part 2 (of 2)

  • user warning: Table './apbc_org_uk_@002d_member/cache_filter' is marked as crashed and last (automatic?) repair failed query: SELECT data, created, headers, expire, serialized FROM cache_filter WHERE cid = '1:6c5102a82f491104614f4e26af30e505' in /home/jbellapbc/public_html/includes/cache.inc on line 25.
  • user warning: Table './apbc_org_uk_@002d_member/cache_filter' is marked as crashed and last (automatic?) repair failed query: UPDATE cache_filter SET data = '<p>Presented by Sara Davies<br />\nSuccess with Clients! Part two - from report writing to the &lsquo;it&rsquo;s not working&rsquo; phone call!<br />\nIn this second of two practical and pragmatic webinars Sara is going to take us through the key things she has learnt from Jean Donaldson and The Academy for Dog Trainers on being &lsquo;successful with clients&rsquo;, which means getting good outcomes AND feeling job satisfaction.<br />\nFeeling burned out? Wondering why you bother? You need a re-boot; these are the two webinars for you! Having done the consultation it&rsquo;s now time for the dreaded report - Sara no longer dreads hers - find out why! During the follow up period when they get the &lsquo;it&rsquo;s not working&rsquo; phone call many practitioners seem to fall apart and go looking for obscure methods of treatment and training when in fact the answer lies in poor client compliance. Sara will cover how to identify and deal with this and keep the client on side until resolution of the case. She will mostly be talking about dogs but the information will be equally relevant to other species and to those running classes. You don&rsquo;t need to have attended the first webinar to enjoy this one as each is self-contained.<br />\n&nbsp;</p>\n<p>Sara is a registered veterinary surgeon who spent nine years in full time small animal practice before switching to pet behaviour and training where she has worked for the last 15 years. In addition to her degree in Veterinary Medicine and Surgery, she is an honours graduate of Jean Donaldson&rsquo;s Academy for Dog Trainers, and has a City &amp; Guilds qualification in teaching adult learners. She is a full member of the APBC, and an ABTC registered veterinary behaviourist and clinical animal behaviourist. She is a committed reward based trainer with a keen interest in both the welfare of the pet and the comfort of the client.&nbsp;<br />\n&nbsp;<br />\nPrice: APBC members &pound;10 Non-members &pound;30<br />\nPLEASE NOTE YOUR AUTOMATED BOOKING CONFIRMATION WILL INCLUDE THE LOG IN YOU NEED TO VIEW THE WEBINAR. THIS WEBINAR WILL BE RECORDED AND SENT TO ALL REGISTRANTS TO VIEW FOR SEVEN DAYS AFTER THE LIVE BROADCAST. IT WILL ALSO BE AVAILABLE FOR APBC MEMBERS TO PURCHASE ON THE MEMBERS WEBSITE FOR VIEWING SEVEN DAYS AFTER THE BROADCAST. Please note: APBC and SPEAKERS CANNOT BE HELD RESPONSIBLE FOR ANY TECHNICAL FAILING IN THE RESULTING RECORDING. Purchases of live broadcast or recording are not refundable.</p>\n', created = 1506015633, expire = 1506102033, headers = '', serialized = 0 WHERE cid = '1:6c5102a82f491104614f4e26af30e505' in /home/jbellapbc/public_html/includes/cache.inc on line 108.
  • strict warning: Only variables should be passed by reference in /home/jbellapbc/public_html/sites/all/modules/date/date_api.module on line 866.
  • strict warning: Only variables should be passed by reference in /home/jbellapbc/public_html/sites/all/modules/date/date_api.module on line 866.
  • user warning: Table './apbc_org_uk_@002d_member/cache_filter' is marked as crashed and last (automatic?) repair failed query: SELECT data, created, headers, expire, serialized FROM cache_filter WHERE cid = '3:2c28963416bf2aa0ec357ec0a5ea4422' in /home/jbellapbc/public_html/includes/cache.inc on line 25.
  • user warning: Table './apbc_org_uk_@002d_member/cache_filter' is marked as crashed and last (automatic?) repair failed query: SELECT data, created, headers, expire, serialized FROM cache_filter WHERE cid = '2:e19b2b051fc7afe6c6d4fe7bfa1c970e' in /home/jbellapbc/public_html/includes/cache.inc on line 25.
  • user warning: Table './apbc_org_uk_@002d_member/cache_filter' is marked as crashed and last (automatic?) repair failed query: UPDATE cache_filter SET data = '<p><a href=\"http://www.apbc.org.uk/help/regions\"><img align=\"center\" alt=\"\" src=\"/sites/default/files/images/locator_image.png\" /></a> <br />\n<a href=\"/help/regions\">Click here to find an APBC member in your area</a></p>\n', created = 1506015633, expire = 1506102033, headers = '', serialized = 0 WHERE cid = '2:e19b2b051fc7afe6c6d4fe7bfa1c970e' in /home/jbellapbc/public_html/includes/cache.inc on line 108.
  • strict warning: Non-static method view::load() should not be called statically in /home/jbellapbc/public_html/sites/all/modules/views/views.module on line 906.
  • strict warning: Declaration of views_handler_filter::options_validate() should be compatible with views_handler::options_validate($form, &$form_state) in /home/jbellapbc/public_html/sites/all/modules/views/handlers/views_handler_filter.inc on line 607.
  • strict warning: Declaration of views_handler_filter::options_submit() should be compatible with views_handler::options_submit($form, &$form_state) in /home/jbellapbc/public_html/sites/all/modules/views/handlers/views_handler_filter.inc on line 607.
  • strict warning: Declaration of views_plugin_row::options_validate() should be compatible with views_plugin::options_validate(&$form, &$form_state) in /home/jbellapbc/public_html/sites/all/modules/views/plugins/views_plugin_row.inc on line 134.
  • strict warning: Declaration of views_plugin_row::options_submit() should be compatible with views_plugin::options_submit(&$form, &$form_state) in /home/jbellapbc/public_html/sites/all/modules/views/plugins/views_plugin_row.inc on line 134.
  • user warning: Table './apbc_org_uk_@002d_member/cache_filter' is marked as crashed and last (automatic?) repair failed query: SELECT data, created, headers, expire, serialized FROM cache_filter WHERE cid = '1:9799d853e96c34c522ec4ab6f84e391f' in /home/jbellapbc/public_html/includes/cache.inc on line 25.
  • user warning: Table './apbc_org_uk_@002d_member/cache_filter' is marked as crashed and last (automatic?) repair failed query: UPDATE cache_filter SET data = '<p>&nbsp;Man in not ape. &nbsp;Dog is not wolf.<br />\nWith her unique understanding of the secret languages of dogs, APBC member Sarah Whitehead, one of the leading experts in the new science and psychology of dog behaviour, uses amusing anecdotes and numerous case histories to discover the mysteries of dog behaviour and show us a new way of communicating with the four-legged friend who shares our hearts and homes.<br />\nPrice includes UK P&amp;P. Please email <span class=\"spamspan\"><span class=\"u\">info</span> [at] <span class=\"d\">apbc [dot] org [dot] uk</span></span> for international postage.</p>\n', created = 1506015634, expire = 1506102034, headers = '', serialized = 0 WHERE cid = '1:9799d853e96c34c522ec4ab6f84e391f' in /home/jbellapbc/public_html/includes/cache.inc on line 108.
  • strict warning: Non-static method view::load() should not be called statically in /home/jbellapbc/public_html/sites/all/modules/views/views.module on line 906.
  • strict warning: Declaration of views_content_plugin_display_panel_pane::options_submit() should be compatible with views_plugin_display::options_submit(&$form, &$form_state) in /home/jbellapbc/public_html/sites/all/modules/ctools/views_content/plugins/views/views_content_plugin_display_panel_pane.inc on line 403.
  • strict warning: Declaration of date_api_filter_handler::value_validate() should be compatible with views_handler_filter::value_validate($form, &$form_state) in /home/jbellapbc/public_html/sites/all/modules/date/includes/date_api_filter_handler.inc on line 591.
  • strict warning: Only variables should be passed by reference in /home/jbellapbc/public_html/sites/all/modules/date/date_api.module on line 866.
  • strict warning: Declaration of views_handler_field_comment_username::init() should be compatible with views_handler_field::init(&$view, $options) in /home/jbellapbc/public_html/sites/all/modules/views/modules/comment/views_handler_field_comment_username.inc on line 47.
  • strict warning: Declaration of views_handler_field_comment::init() should be compatible with views_handler_field::init(&$view, $options) in /home/jbellapbc/public_html/sites/all/modules/views/modules/comment/views_handler_field_comment.inc on line 49.
  • strict warning: Declaration of image_attach_views_handler_field_attached_images::pre_render() should be compatible with views_handler_field::pre_render($values) in /home/jbellapbc/public_html/sites/all/modules/image/contrib/image_attach/image_attach_views_handler_field_attached_images.inc on line 111.
  • strict warning: Declaration of views_handler_field_node_new_comments::pre_render() should be compatible with views_handler_field::pre_render($values) in /home/jbellapbc/public_html/sites/all/modules/views/modules/comment/views_handler_field_node_new_comments.inc on line 100.
  • strict warning: Declaration of views_handler_field_user::init() should be compatible with views_handler_field::init(&$view, $options) in /home/jbellapbc/public_html/sites/all/modules/views/modules/user/views_handler_field_user.inc on line 47.
  • strict warning: Declaration of views_handler_field_upload_description::init() should be compatible with views_handler_field::init(&$view, $options) in /home/jbellapbc/public_html/sites/all/modules/views/modules/upload/views_handler_field_upload_description.inc on line 72.
  • strict warning: Only variables should be passed by reference in /home/jbellapbc/public_html/sites/all/modules/date/date_api.module on line 866.
  • strict warning: Only variables should be passed by reference in /home/jbellapbc/public_html/sites/all/modules/date/date_api.module on line 866.
  • strict warning: Only variables should be passed by reference in /home/jbellapbc/public_html/sites/all/modules/date/date_api.module on line 866.
  • strict warning: Only variables should be passed by reference in /home/jbellapbc/public_html/sites/all/modules/date/date_api.module on line 866.
  • strict warning: Only variables should be passed by reference in /home/jbellapbc/public_html/sites/all/modules/date/date_api.module on line 866.
  • strict warning: Only variables should be passed by reference in /home/jbellapbc/public_html/sites/all/modules/date/date_api.module on line 866.
  • strict warning: Only variables should be passed by reference in /home/jbellapbc/public_html/sites/all/modules/date/date_api.module on line 866.
  • strict warning: Only variables should be passed by reference in /home/jbellapbc/public_html/sites/all/modules/date/date_api.module on line 866.
  • strict warning: Only variables should be passed by reference in /home/jbellapbc/public_html/sites/all/modules/date/date_api.module on line 866.
  • strict warning: Only variables should be passed by reference in /home/jbellapbc/public_html/sites/all/modules/date/date_api.module on line 866.
  • strict warning: Only variables should be passed by reference in /home/jbellapbc/public_html/sites/all/modules/date/date_api.module on line 866.
  • strict warning: Only variables should be passed by reference in /home/jbellapbc/public_html/sites/all/modules/date/date_api.module on line 866.
  • strict warning: Only variables should be passed by reference in /home/jbellapbc/public_html/sites/all/modules/date/date_api.module on line 866.
  • strict warning: Only variables should be passed by reference in /home/jbellapbc/public_html/sites/all/modules/date/date_api.module on line 866.
  • strict warning: Only variables should be passed by reference in /home/jbellapbc/public_html/sites/all/modules/date/date_api.module on line 866.
  • strict warning: Only variables should be passed by reference in /home/jbellapbc/public_html/sites/all/modules/date/date_api.module on line 866.
  • strict warning: Only variables should be passed by reference in /home/jbellapbc/public_html/sites/all/modules/date/date_api.module on line 866.
  • strict warning: Only variables should be passed by reference in /home/jbellapbc/public_html/sites/all/modules/date/date_api.module on line 866.
  • strict warning: Non-static method view::load() should not be called statically in /home/jbellapbc/public_html/sites/all/modules/views/views.module on line 906.
  • strict warning: Declaration of views_handler_filter_boolean_operator::value_validate() should be compatible with views_handler_filter::value_validate($form, &$form_state) in /home/jbellapbc/public_html/sites/all/modules/views/handlers/views_handler_filter_boolean_operator.inc on line 159.
  • strict warning: Declaration of views_plugin_style_default::options() should be compatible with views_object::options() in /home/jbellapbc/public_html/sites/all/modules/views/plugins/views_plugin_style_default.inc on line 24.
  • user warning: Table './apbc_org_uk_@002d_member/cache_filter' is marked as crashed and last (automatic?) repair failed query: SELECT data, created, headers, expire, serialized FROM cache_filter WHERE cid = '2:a73880861cd1407ac6727dc4aaa5010b' in /home/jbellapbc/public_html/includes/cache.inc on line 25.
  • user warning: Table './apbc_org_uk_@002d_member/cache_filter' is marked as crashed and last (automatic?) repair failed query: UPDATE cache_filter SET data = '<p><em>This article can be downloaded as a pdf by clicking </em><a href=\"http://www.apbc.org.uk/system/files/private/rats_-_apbc_introduction_to_keeping_rats_as_pets..pdf\"><em>here</em></a><em>.</em></p>\n<p><span style=\"font-size:12.0pt;line-height:115%\"><img src=\"http://www.apbc.org.uk/system/files/images/rat-image-100x100.jpg\" alt=\"Rat\" class=\"img-right-border\" />If you are looking for a pet that is friendly, entertaining and social, then rats are a great choice for all ages.&nbsp; Despite many people having a predisposed phobia of them, once you have met rats, even the most reluctant of people find it hard to resist their charm. The following article examines some of the considerations of keeping rats as pets including the cost of keeping rats, common health problems that may be encountered and how understanding a rat&rsquo;s natural behaviour can ensure better care is provided.&nbsp; </span></p>\n', created = 1506015634, expire = 1506102034, headers = '', serialized = 0 WHERE cid = '2:a73880861cd1407ac6727dc4aaa5010b' in /home/jbellapbc/public_html/includes/cache.inc on line 108.
Event Date: 
10/11/2017
Location: 
On your computer, anywhere. 8pm to 9.30pm.
Event Type: 
Open to Everyone

Presented by Sara Davies
Success with Clients! Part two - from report writing to the ‘it’s not working’ phone call!
In this second of two practical and pragmatic webinars Sara is going to take us through the key things she has learnt from Jean Donaldson and The Academy for Dog Trainers on being ‘successful with clients’, which means getting good outcomes AND feeling job satisfaction.
Feeling burned out? Wondering why you bother? You need a re-boot; these are the two webinars for you! Having done the consultation it’s now time for the dreaded report - Sara no longer dreads hers - find out why! During the follow up period when they get the ‘it’s not working’ phone call many practitioners seem to fall apart and go looking for obscure methods of treatment and training when in fact the answer lies in poor client compliance. Sara will cover how to identify and deal with this and keep the client on side until resolution of the case. She will mostly be talking about dogs but the information will be equally relevant to other species and to those running classes. You don’t need to have attended the first webinar to enjoy this one as each is self-contained.
 

Sara is a registered veterinary surgeon who spent nine years in full time small animal practice before switching to pet behaviour and training where she has worked for the last 15 years. In addition to her degree in Veterinary Medicine and Surgery, she is an honours graduate of Jean Donaldson’s Academy for Dog Trainers, and has a City & Guilds qualification in teaching adult learners. She is a full member of the APBC, and an ABTC registered veterinary behaviourist and clinical animal behaviourist. She is a committed reward based trainer with a keen interest in both the welfare of the pet and the comfort of the client. 
 
Price: APBC members £10 Non-members £30
PLEASE NOTE YOUR AUTOMATED BOOKING CONFIRMATION WILL INCLUDE THE LOG IN YOU NEED TO VIEW THE WEBINAR. THIS WEBINAR WILL BE RECORDED AND SENT TO ALL REGISTRANTS TO VIEW FOR SEVEN DAYS AFTER THE LIVE BROADCAST. IT WILL ALSO BE AVAILABLE FOR APBC MEMBERS TO PURCHASE ON THE MEMBERS WEBSITE FOR VIEWING SEVEN DAYS AFTER THE BROADCAST. Please note: APBC and SPEAKERS CANNOT BE HELD RESPONSIBLE FOR ANY TECHNICAL FAILING IN THE RESULTING RECORDING. Purchases of live broadcast or recording are not refundable.